[Testas1]

Jeff,

We apologize for the shipping error. I can assure you it was nothing more
than an error. We have sent the correct chain breaker and riveting tool 2nd
day priority mail. It should arrive on Sat. We have included a return
shipping label. Please use this return shipping label to return the
incorrect part.

Thanks for your understanding.

Ken

-----Original Message-----
From: Jeffrey
Sent: Thursday, March 01, 2007 2:35 PM
To: CRF's Only
Subject: Inquiry from CRF's Only



Ken,
On my most recent order---11628---- I opened the box just now only to find
that you sent me a wrong part..... I ordered The Motion Pro chain breaker
and rivetting kit (08-0058) and you sent me the Motion Pro Chain Breaker
(68-500)... I needed the riveter for the weekend..... Is there anyway I can
send this back to you and you can get the one I ordered to me as fast as
possible??? ALSO Tell me how to send this part back to you..... I wouldnt
really care if the part was the same price as what I wanted but I dont like
paying $50 more than what I got....

Thanks,
Jeffrey




As you can see Ken took care of my problem within a half hour... I just cannot express enough how great Ken's PERSONAL Customer Service is.... Ken continues to get my business... *Runs to think up next $300 order*

[KevinM]

That's how it works around here. Ken and Co. work very hard to do the best they can for their customers. No one expects Ken to part the Red Sea ..... but he sure does the best job possible for his customers.

[afc1261]

Ken Rules...

[Ravage]

Ken rules, pretty much every part on my bike is from him! and when i get the new CRF ill be here again to set it up!