[MARIOEC]

[crfsonly]

not uncommon at all. amazon.com, the worlds largest e-tailer, doesn't provide a phone number either. we are very responsive to email and call many of our customers at their request or when electronic communication isn't providing the quality of service necessary. this method not only keeps overhead low, but for many provides a more convenient form of communication during working hours.

crf's only

[Wingman]

I wondered the same thing. I am holding up a order waiting on a reply from a question I had about another product I wanted to order. I just wanted everything on the same order.

[ncj01]

I am new to this site, and love it already.

I can also see the prices are very attractive, and I appreciate that. Wishing I would have found the site a few weeks earlier. I haven't done too much upgrading yet, so I'm still OK.

Anyway, I wish I had phone contact because I half don't know what I want/need. For instance, when we start talking about the Hot Cams, Kibble valves and springs, which engine gaurds are and are not compatible with which skid plates, if a hot start lever comes by itself or attached to an actual clutch lever, which size rear shock spring to buy for my weight, what oil to buy for my motor, what oil to buy to change fork oil, etc. etc. I get confused, don't know what I need, and could benifit from some one who knows a lot more than me.

I suppose when I'm ready to place the "big order" I'll write in with a request to call me.

Otherwise, looks great. This is my first post.

[crfsonly]

ncj01...welcome to the group! feel free to email me with any questions you have ken at crfsonly dot com. as others will validate, i'm extremely responsive to email.

thanks,

ken

[-r0b-]

Guys,

Go to the 450X forum and post about Ken and his customer service. If you find anyone who doesn't claim his customer service to be the best in the industry I'll buy your parts for you!

Ken is the most responsive, customer-oriented merchant I've ever done business with and I'm including brick and mortar operations.

If you do need to talk to him just PM and give him a number. Ken has always called me to verify an order or to let me know something was shipped, backordered, etc. Absolutely no problems whatsoever contacting him and I've purchased approximately two grand worth of parts from him since about August.

Trust me, there are no worries here when you order. This isn't an eBay experience~!

[nowazzu]

Guys,

Go to the 450X forum and post about Ken and his customer service. If you find anyone who doesn't claim his customer service to be the best in the industry I'll buy your parts for you!
!

ok, he sucks...... I said it...

Now I want a new set of bling bling Excel wheels for my R and a new DID chain for my x, and a......

Damn, I wish I could say that, but really, the customer service here is the best....

[crfsonly]

man...i saw that coming with an offer like rob's people would sell me out in a heartbeat!!! we're not perfect but it means a lot to us to provide the best service possible.

thanks for the kind words....ken and co.

[-r0b-]

man...i saw that coming with an offer like rob's people would sell me out in a heartbeat!!!

Ken,

Remember, I know all the scammers so I'll ignore their attempts to bamboozle. Besides, you know what a cheap b@st@rd I can be!

[-r0b-]

Check out the thread about Ken's Customer Service over in the 450X forum:

http://crfsonly.com/forum/viewtopic.php?t=3402